Sergei Kochin’s research into the levels of satisfaction of patients who have hearing loss and who wear hearing aids – left an indelible impression on my mind. One that sits at the core of our clinical practice. No two patients are the same – satisfaction is a journey of commitment – as a professional – I make that commitment to helping patients, as they adapt to their communication skills change…….

The most important part of clinical practice is a two way journey – patient and audiologist…

* Working together, so that patient and professional fully understand expectations of each other…..
* Important that patients are fully involved in the process and more important that they understand every step of the way.
* It is a priority in our clinic that patients understand every step of our treatment plans and this is based on two way communication. ( with the following questions……you can deal with the essentials)